Frequently Asked
Questions

What is Mirai Live?

Mirai Live is a cutting-edge online teaching platform where you can learn the skills to design, grow, and understand bonsai like never before.

You can interact Live with bonsai professional Ryan Neil and artists from around the world to access their secrets to designing and growing robust trees.

When you approach a stumbling block in bonsai, you now have a place to get your questions answered. With Mirai Live, you have the tools to maximize every tree you put on your turntable.

What makes Mirai Live different from other bonsai videos?

With Mirai Live, bonsai knowledge is limitless.

You can have direct access to world renowned bonsai professional Ryan Neil and ask him your questions in real time. You can witness the ins-and-outs of Mirai’s approach to bonsai as an intersection of artistry and horticulture.

The archive is always expanding - you can have unlimited access to re-watch and build your skills at your own pace. Each week, you will have something new to watch, absorb, and incorporate into your own practice.

Mirai Live is about you! Our streaming topics are dependent on your feedback, tell us what you want to know and we will teach you Live. The biggest definer of this platform is our capacity to connect you to experts who will provide the tools you seek.

Do I need previous bonsai experience to use Mirai Live?

Mirai Live is designed to accommodate every skill-level in bonsai - from the Appreciators, to the Masters, to the Innovators.

Our video archive covers a wide range of knowledge, from fundamental techniques to high-level design theory. We give you the background story behind what has remained elusive in the world of bonsai for centuries.

Whether you’ve been practicing bonsai for decades or are simply intrigued by the artform, Mirai Live will reorient the way you experience and practice bonsai.

How do I sign up?

To sign up, click the pricing tab on the top of the page and view the various pricing structures. Click ‘Join Us’ to create an account, enter your email and set a password.

Once your account is created, you may then choose your subscription level and billing frequency - we offer annual or monthly rates.

After entering your credit card information, you will need to activate your account.

A link will be sent to your account email that you will need to follow to fully activate your Mirai Live account.

You will also receive an email detailing the success or failure of your payment. If your account remains pending, there may be issues with your billing.

Once your account is confirmed and your payment is successful, you will be able to access the Mirai Live content affiliated with your Tier. For questions regarding upgrading, see below.

When do you stream Live?

Tuesdays at 6PM PST, unless otherwise specified by the Mirai Team.

When we are Live, the Mirai logo in the top left-hand corner will be red. Click on it and, if you are a member, you will be taken to the home page where the live stream plays.

If you are a member, we will send you weekly emails reminding you to join us Live!

Can I re-watch the streams? Are they available for download?

Yes! You can re-watch edited versions of the streams to build your skills. They are stored in the Mirai Live archive. Depending on your subscription to Tier 2 and/or Tier 3, you will have unlimited access to replay these videos when connected to wifi or a cellular data network. Mirai Live videos are not available for download to your device.

Can I access Mirai Live on mobile?

Yes! You can plug into Mirai Live in HD on most smartphones and tablets (iOS 8.0 or newer, Android 4.4 or newer, and Windows Phone 8.1 or newer). On desktop computers (Macs and PCs) Mirai Live is designed to work on all major and modern web browsers (Chrome, Safari, Firefox, Internet Explorer 10 and above).

Please note: if you are a Tier 3 member and view the site with Internet Explorer 10 or 11, the Chatwee chat widget will not appear correctly. You will need to “pop” the chat window out into a new window. You can do that by clicking the button illustrated below:

How frequently are videos uploaded?

You can watch new videos every Thursday. As a Tier 2 member, you will have unlimited access to the entire archive. As a Tier 3 member, you will have unlimited access to the entire archive in addition to exclusive extended-cut videos related to the stream and from Mirai’s bonsai travels around the world.

Will I be able to communicate with Ryan Neil directly?

You can talk with Ryan directly as a Tier 3 member via the chat function during live streams and exclusive Live Q&A’s. If you have urgent bonsai questions/needs, you can book a 1-on-1 consult with Ryan Neil. These appointments may be booked through the contact tab or by emailing support@bonsaimirai.com. As a Tier 3 member, you receive a discounted rate for these consults.

How do I access the Mirai Live video archive?

As a Tier 2 and/or Tier 3 member, you can build your skills with Mirai Live’s video archive by clicking on the archive tab. We are uploading video content every week, so there is always something new for you to watch!

How do I download my HD wallpaper bundle?

If you subscribed as a Tier 2 and/or Tier 3 member, you should have received a download link in the ‘Welcome to Mirai Live’ email. But you can also access the HD Wallpaper Bundle on this page.

How do I access the chat?

You can chat with us Live if you join as a Tier 3 - Innovator!

When we are Live, the chat function will appear to the right of the streaming video on your home page tab. You may enter your name or stay anonymous as a ‘guest.’ You will see the names and comments of other Mirai Live Innovators. You can enter your questions/comments in the space offered, the Mirai Team will be standing by to acknowledge your feedback Live!

Please note: if you are a Tier 3 member and view the site with Internet Explorer 10 or 11, the Chatwee chat widget will not appear correctly. You will need to “pop” the chat window out into a new window. You can do that by clicking the button illustrated below:

How are my questions answered on the chat?

When we are Live, as a Tier 3 member you can ask questions/provide feedback by typing in the chat function. The Mirai team will incorporate relevant questions/comments into the live stream by asking Ryan out-loud. We will filter out questions that are off-topic and/or about a very specific situation. The Live Q&A’s are Tier 3’s opportunity to ask species specific questions, or tree-specific situations.

Some of your questions will be answered by the Mirai Team directly through the chat, as written responses. You will always see Bonsai Mirai as a user on the chat, interacting with you Live.

These questions really dictate the direction of Live discussions. Oftentimes, Ryan will ask you all for design feedback, or to answer horticultural questions. As a Tier 3 member, you can collaborate with Ryan Neil Live.

Key questions that aren’t answered during live streams will be addressed during our Live Q&A’s. If you have urgent bonsai-related questions, you can schedule a 1-on-1 consult with Ryan Neil. See below how to schedule this.

How do I access the extended-cut videos?

As a Tier 3 member, you can watch exclusive extended-cut videos by viewing the extended-cut section under the archived video for which that lesson connects to.

We are continually uploading premium extended-cut content for each video, so check back! You will be able to tell it is new by the red marker on the thumbnail.

How often are the Live Q&A’s?

As a Tier 3 member, you will be notified ahead of time when Live Q&As are scheduled via email.

The point of these Q&As is to address the questions you asked during the live streams that we did not get a chance to answer Live. During these Q&A’s, you will be able to interact with Ryan Neil and the Mirai Team via the chat function.

How do I book a 1-on-1 consultation with Ryan Neil?

If you’re looking for immediate and specific bonsai feedback, you can book a 1-on-1 with Ryan Neil by submitting a request via the contact tab or by emailing support@bonsaimirai.com.

The Mirai Team will walk you through pricing depending on your specific questions and urgent needs. As a Tier 3 member, you will receive a discounted rate.

How do I upgrade?

If you already have a subscription to Mirai Live and you are ready to go deeper, you can upgrade by visiting the my account tab - scroll down to ‘Billing’ and click the ‘Change Plan’ button.

My account is ‘pending activation’ what does this mean?

You won’t be able to join us Live until you activate your account!

You can do this by opening the ‘Welcome to Mirai Live’ email sent by Bonsai Mirai and clicking through the activation link. Check your trash or spam folders.

If the email is not showing up in your inbox, or if the link isn’t working, let the Mirai Team know via the contact tab or by emailing support@bonsaimirai.com

Where is bonsaimirai.com?

​We are currently building a brand new site for you to explore and enjoy in the near future! If you have any questions regarding visiting the garden or signing up for classes, email info@bonsaimirai.com.

I still have a question…

If you are still having technical issues - if your questions weren’t answered in this FAQ - or if you have some feedback to share, let us know!

Tell us via the contact tab or by emailing support@bonsaimirai.com.

Thanks for being a part of Mirai Live!